Registration

This process sets up your new, free account on My Tax Digital. Once registered, you'll be able to sign in and proceed with authorising the app to communicate with HMRC for your MTD submissions.

 

1. Browse to the My Tax Digital web application in a modern browser (such as Chrome, Firefox, or Safari).

2. Click on the "Register" button, usually located in the top-right corner of the screen.

3. The Create an Account form will appear. Enter the required details:

   • Name: Your full name.
   • Email Address: A current and secure email address you use regularly.
   • Phone: A current phone number. This will only be used should we need to contact you for support purposes and will not be used for marketing.
   • Where did you hear about us?: Select the option that best describes how you found My Tax Digital.
   • Secure Password: Your password must be a minimum of 10 characters long, up to 32 characters.
   • Note: Your registration details will not be shared with anyone else.

4. Click the final "Register" button.

5. Account Activated: Your account is now registered and ready to use. You'll automatically have email-based Two-Factor Authentication (2FA) enabled to protect your financial data. You can now follow the steps under the Sign-in section.

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Troubleshooting

"There was a problem with your request. Please try again or try a different browser/device"

This comes from our automated bot-protection check (Google reCAPTCHA). It's most often caused by the browser or network:

1. Turn off ad-blockers and privacy or tracking-protection extensions for mytaxdigital.co.uk.
2. If you're on a VPN or an unusual network (work, public Wi-Fi), try a different connection.
3. Use an ordinary (not private/incognito) window, or a different browser (Chrome, Firefox, Safari, Edge), and clear the cache and cookies for mytaxdigital.co.uk.

If you see "There was a problem initiating your request, try reloading the page", something is blocking the reCAPTCHA script from loading - allow it and reload.

If the problem persists, email support@mytaxdigital.co.uk with the email address you are trying to register with.

Email address already registered

If you see a message indicating your email address is already in use, you already have an account. Use the Sign-in page and click Forgot password if you need to reset your credentials.

Not receiving your passcode after registering: the passcode goes to the exact address you registered with, so check it for typos or a browser autofill suggestion that changed it (for example a missing word or a different domain) before registering again.

"Passwords do not match"

This means the Password and Confirm Password fields don't contain identical text. This is usually caused by:

1. Browser autofill placing an old saved password into one field while you type a fresh one into the other.
2. A leading or trailing space picked up in one of the fields.

Type both passwords manually rather than relying on autofill, and check neither field has an extra space, then try again.